Terms of service

Epub Translator is operated by ASTRA ECHO LTD (“we”, “us”). These terms cover our website, anonymous previews, accounts and paid translation services. By creating an account or requesting a translation, you agree to these terms. If you act for an organisation, you must have authority to bind it.

The price and service details you confirm form part of your order. Our Privacy Policy explains personal-data processing; accepting these terms is not consent to unrelated data uses.

You must be at least 18 and able to enter a binding contract to open an account or purchase services. Provide an accurate email address, complete verification and protect your credentials. Tell us promptly if you suspect unauthorised access. You are responsible for activity you authorise, but not automatically for every unauthorised action. Anonymous previews have separate usage limits.

You retain your rights in uploaded books. You grant us and providers involved in your translation a limited permission to store, reproduce, process and translate content to supply, secure and troubleshoot the service, for the retention periods described in our Privacy Policy.

Owning a copy of a book does not necessarily give you permission to translate or distribute it. Obtain any required copyright and privacy permissions. We claim no ownership of your content; a translation does not create rights you did not have in the original. Our website, branding and software remain protected by their owners’ rights.

Do not upload unlawful content, infringe copyright or privacy, distribute malware, access another person’s files, disrupt the service or bypass payment, security or usage limits. We do not remove or bypass DRM. Do not submit sensitive personal data or confidential material unless you have authority and this service is suitable for that processing.

To report infringement, email us with the affected work, the relevant book or task reference, your contact details and the basis of your claim. We may restrict disputed content while assessing a substantiated report.

We provide automated EPUB translation, limited samples and downloads in the formats offered for your task. AI can introduce errors, omissions or formatting changes. Review outputs before relying on or distributing them; they are not certified translations or professional advice.

We aim to preserve book structure and provide the service with reasonable care and skill. Processing times depend on the book, capacity and providers. Maintenance or outages may interrupt service; the paid delivery and refund commitments below still apply.

Before a full translation, you confirm a fixed USD or Credit quote. A pay-per-book order may require payment before translation or before download, as shown at confirmation. The confirmed price does not increase because of retries, actual model usage or later price changes. Stripe processes money payments; the checkout shows the amount due and any applicable taxes. Your bank may apply conversion fees.

Credit is a service-use unit, not money or a bank deposit. Credit translations deduct the confirmed amount at the start, using subscription Credit before long-term balances. Ordinary cancellation preserves the charge and available progress for resumption; it does not itself trigger a refund.

Subscriptions renew and charge automatically monthly or annually as selected, until you cancel through the billing portal in Orders & payments or contact support for help. Cancel before the next renewal to stop that charge; access for the paid period continues.

Both monthly and annual plans issue Credit in monthly periods. Unused subscription Credit expires each month and does not roll over; purchased Credit packs do not expire. Cancelling renewal does not extend Credit expiry. Published changes apply to new purchases and do not rewrite an already confirmed quote or paid service period.

Pay per book: you may request a full refund through support before delivery. After delivery, no voluntary refund is available. Delivery means the complete purchased translation has been made available to download, whether or not you have downloaded it. Your statutory rights remain unaffected.

For pay-per-book orders, if delivery is not completed within 12 hours after verified payment, translation stops and a refund to the original payment method is initiated. Recovery or a provider change does not restart that clock. Payment-provider processing and bank arrival can take longer.

If a Credit translation finally cannot be delivered, its full charge is returned; expired subscription allocations return as long-term compensation. This is separate from a cash refund. For subscriptions and Credit packs, our voluntary policy allows a cash refund within 14 days where all Credit from that payment remains unused. Statutory cancellation rights and remedies for faulty or undelivered services remain available; beginning translation alone does not waive them. Contact support with your order reference.

Keep your original and download your results promptly. A completed pay-per-book translation has a 24-hour download window once payment is verified and the result is unlocked; a completed Credit translation has the same window from completion. Unpaid completed translations are kept for 7 days. Repeated downloads do not extend these periods.

Failed tasks retain content until you or an administrator delete it. Expired or permanently deleted files cannot be restored from our metadata-only backups. Deleting content does not erase payment records or automatically refund a purchase. See the Privacy Policy for all retention rules.

We may restrict access where reasonably necessary to address a serious breach, fraud, security risk or legal requirement. Where practicable we explain the reason and allow you to respond; urgent risks may require immediate action. You can challenge a restriction through support.

You may stop using the service, cancel renewal and request account deletion by email. Closing an account does not remove outstanding lawful obligations or statutory refund rights. If we discontinue a paid service, we will give reasonable notice where possible and address undelivered paid services and any refunds owed.

We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We do not promise error-free AI output, but this does not remove your right to a service or digital content that meets applicable legal standards.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Your mandatory consumer rights, including applicable repair, repeat-performance, price-reduction and refund remedies, remain intact.

These terms are governed by the law of England and Wales. Consumers also retain the mandatory protections of the law of their usual country of residence. Courts of England and Wales have non-exclusive jurisdiction; consumers may bring proceedings in their home courts where the law permits.

Please contact support so we can try to resolve a concern. This does not prevent you from going to court or a regulator and does not require arbitration. If a provision is unenforceable, the remaining provisions continue to apply.

We may update these terms to reflect changes in the service or law. We will publish the revised text and date here and provide reasonable advance notice of material changes by email or a prominent service notice, unless an urgent legal or security change is needed. Changes do not retroactively alter confirmed orders or remove accrued rights. Where fresh agreement is required, we will ask for it; you can stop using the service and cancel future renewal.