Refund policy

1. §1

   You can get a full refund within 14 days of a payment if none of the Credit from that payment has been used. For subscriptions, this applies to each billing period: the Credit granted for that period must be unused.

2. §2

   Payments older than 14 days, or whose Credit has been partly or fully used, are not refundable. Cancelling a subscription stops future renewals; the period you already paid for and its Credit stay available until the period ends.

3. §3

   To request a refund, email [email protected] from your account email and include the order shown under Orders & payments. Approved refunds are returned to the original payment method through Stripe; how long they take to appear depends on your bank or card issuer.

4. §4

   When a translation can't be delivered, its Credit is returned to your balance automatically. That Credit return is separate from refunds of money and needs no request.

Contact the operator: [email protected]